Refund Policy

​​

Policy last updated: March 1, 2025

 

Welcome to our refund policy!

 

Synchromelody.com and its associated websites are operated by Thriving Lives Limited (TL). These websites provide various products, services, and subscriptions. All sales processed by or on behalf of TL are considered final. However, TL reserves the right issue partial or full refunds at our sole discretion.

 

Many TL products are MOD (“Made on Demand”) and thus custom made and shipped for you. In the event of a defective or damaged products, please first send us a video of the damaged goods along with written description of the defect or damage, using subject “Defective or damaged product” via email to support(at)synchromelody.com. Upon receipt, TL shall consider your claim and determine the next course of action, such as requesting the goods be returned, offering replacement items, or providing a refund. Please note, emails related to defective or damaged goods should be sent within 2 weeks of the delivery date.

Regarding TL Membership Plans, if your subscription is cancelled, your membership plan and related benefits shall remain until the next billing period, at which time your subscription will revert to the free default position of “Seeker” and no other member-based subscription charges will occur.

 

As it relates to any TL Services, if you wish to cancel or discontinue a service of which you have already paid, please send an email with subject “Service Cancellation” and explanation of the issue to support(at)synchromelody.com. With fairness to both you and the service provider, we handle any potential issues on a case by case basis with care.